30-Day Return and Exchange Policy
We are committed to ensuring your satisfaction with every purchase from rezwo.com. If you are not completely satisfied with your order, you have the option to return or exchange items within 30 days of receipt, no questions asked.
Conditions for Returns and Exchanges
- No Restocking Fee: We do not charge a restocking fee for any returns or exchanges.
- Defective or Flawed Items: If the product you received is defective or otherwise flawed, we will cover the shipping costs for both the return and the replacement.
- Customer-Initiated Returns: If the return or exchange is due to reasons other than defects or flaws (e.g., change of mind), the customer is responsible for the return shipping costs.
Return Process
- Contact Us: Before returning any items, please contact our customer service team to obtain return instructions.
- Email: [email protected]
- Phone: (970) 775-8013
- Condition of Items: Ensure that the items being returned are unused and in their original packaging.
- Shipping: Follow the return instructions provided by our customer service team to ship the items back to us.
Refunds
Once we receive the returned items and verify their condition, we will process your refund within 3 business days. Refunds will be issued to the original payment method used during the purchase.
Contact Information
For any questions or concerns regarding returns and exchanges, please contact our customer service team:
- Email: [email protected]
- Phone: (970) 775-8013
- Address: 1620 W 13th St, Loveland, CO 80537, USA
Thank you for shopping with rezwo.com! We appreciate your business and strive to provide the best possible service.